About Excap

Excap has been a market leader in mystery shopping, customer experience, and employee engagement for 20 years. Through research and advice, they work daily to improve these areas. Data-driven research helps understand customers and also identifies how to sustainably make employees happy.

The result? Excap helps organizations invest strategically in customer experience, leading to revenue growth, while also reducing employee turnover and absenteeism.

Excap's success formula is clear: they have earned two MIE Awards. Since their inception, they have grown significantly and now serve an international client base. Yet, they maintain a focus on a personal approach.

Excap sought a strategic partner to reward loyal customers, mystery guests, and survey respondents, with key criteria being scalability, automation, and a wide assortment. Giffy's platform perfectly met these requirements. In no time, one or thousands of scheduled Giffys can be sent. These Giffys are redeemable for digital gift cards from hundreds of brands and experiences, tailored to the recipient's country.

An added benefit is that Giffy offers extensive personalization options. Both the Giffys and the gift shop are fully customized to Excap's branding, ensuring that the recipient experiences Excap's familiar look and feel throughout the entire process.

"Thanks to the collaboration with Giffy, Excap has experienced great ease of use, rapid implementation, and significant scalability. This successful partnership forms a solid foundation for future cooperation. - Arjen van Hijum, General Director at Excap"

Excap meets Giffy

The dedicated support team is also highlighted as a key feature of Giffy. “Someone accidentally deleted their Giffy and it was immediately resolved by the support team. Very nice and important for the recipient's experience,” notes Monique. Although LVS has only been working with us since March 2024, the first positive responses are already coming in. The enthusiasm of LVS employees for Giffy is clearly noticeable. We're excited to hear that our Giffys are not only appreciated but also seen as a valuable part of the employee experience at LVS. 

We continue to strive to support our customers in creating memorable and meaningful moments for their employees, and we look forward to many more years of collaboration and innovation. 

The result

The decision to collaborate with Giffy was driven by Excap's strategy to enhance their relationship management with a robust, flexible, and scalable reward system.